Technical Support Resource - Microsoft Dynamics
ملخص الوظيفة
Provide L2 support for Microsoft Dynamics 365 in a banking environment ensuring smooth operations quick issue resolution and minimal downtime.
Key Responsibilities:
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Handle user tickets troubleshoot technical issues and escalate as needed.
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Support D365 modules workflows and integrations.
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Coordinate with vendors and internal teams for fixes.
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Maintain logs and follow ITIL/change management processes.
Requirements:
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2 years experience in D365 support (Finance & Operations / CRM).
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Knowledge of basic configurations Power Platform SQL and integrations.
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Banking/financial services experience is an advantage.
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Strong communication and customer service skills.
المهارات المطلوبة
- DHCP
- SQL
- الدليل النشط
- VOIP
- VMware
- خدمة العملاء
- Windows
- استكشاف الأخطاء
- Java
- VPN
- نقطة مشاركة
- المعدات الحاسوبية
- DNS
- الدعم الفني
- التطبيقات البرمجية