Operations Specialist- Hospital

Job Title: Specialist – Operations
Department: Operations & Hospitality – Women’s Services
Location: Qatar
Job Grade: S9

We are looking for a Specialist – Operations to support the planning coordination and day-to-day management of healthcare operations.

The role will focus on improving performance productivity efficiency patient flow resource utilization quality and operational outcomes. The position will work closely with clinical operational quality patient access and patient experience teams to ensure safe and efficient service delivery.

• Support the day-to-day management and coordination of clinical operations.
• Plan and organize daily departmental operations schedules and activities.
• Support operational planning development budgeting and business operations.
• Analyze operational data and identify opportunities for improvement.
• Monitor operational performance metrics and support performance improvement initiatives.
• Support optimization of patient flow and access.
• Coordinate with relevant clinical and corporate departments to ensure efficient service delivery.
• Support quality safety infection control and regulatory compliance requirements.
• Monitor workflows and identify opportunities to improve operational efficiency.
• Participate in process improvement initiatives including the use of LEAN principles.
• Support the development and implementation of clinical quality improvement initiatives.
• Assist with staffing plans departmental budgets and schedules.
• Monitor resource utilization productivity costs and operational targets.
• Conduct analysis related to utilization revenue enhancement and cost-reduction opportunities.
• Support audits of operational performance and departmental expenses.
• Identify and implement innovative solutions to improve processes and workflows.
• Participate in the development and implementation of new procedures and revision of existing procedures.
• Support departmental projects business development activities outreach events and other assigned initiatives.
• Work collaboratively with different stakeholders and contribute to employee and patient satisfaction.
• Perform additional operational duties as assigned.

Education

• Bachelor’s degree in Clinical Discipline Healthcare Management Business Administration or a related field.

Experience

• Minimum 5 years of experience in a healthcare environment.
• Experience in data analysis and developing meaningful insights.
• Experience in operational planning and delivery.
• Experience identifying and implementing improvement initiatives.
• Experience using Microsoft Excel.
• Experience preparing professional documents such as memos/SBARs.
• Healthcare experience in the Middle East is preferred.
• Hospital experience with a clinical background is preferred.
• Experience using project management tools.

• Certification in Project Management or Process/Quality Improvement such as PMP Six Sigma or PRINCE2 is an advantage.

• Strong stakeholder management and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to develop and implement operational strategies.
• Ability to work effectively in a challenging and changing environment.
• Ability to manage competing priorities and tight deadlines.
• Strong understanding of process improvement.
• Basic understanding of financial management.
• Excellent time management and attention to detail.
• Strong written and verbal communication skills in English.
• Proficiency in Microsoft Office Suite.
• Patient- and family-focused approach.
• Fluency in English and Arabic.