IT Support (System Admin)

Requirements:
Candidate should be currently based in Qatar.

Keyskills:
Management Systems
• Awareness of client Integrated Management Systems (Quality; Environment; Occupational Health &
Safety; Responsible Care; & Energy Management Systems; and IFA Product Stewardship)
• Comply with all the relevant policies and procedures of client Integrated Management Systems .

Accountability
• Act as the first point of contact for end-users handling IT related incidents and service
requests via phone email or ITSM portal ensuring timely resolution and high customer
satisfaction.
• Perform basic administration tasks for Microsoft 365 environments including user account
setup password resets and access management under supervision.
• Assist in monitoring and maintaining server hardware and virtual environments reporting
issues to senior administrators.
• Support the deployment of software updates and patches ensuring compliance with clients

Patch Management policies.
• Document all incidents service requests and resolutions in the ITSM platform maintaining
accurate records for audit and trend analysis.
• Escalate unresolved issues to Level 2 support or the IT System Administrator providing
detailed documentation to facilitate quick resolution.
• Assist in maintaining IT inventory records including hardware and software assets under the
guidance of senior team members.
• Provide basic user training and guidance on Microsoft 365 tools (e.g. Teams SharePoint
Online) and SAP RISE access to enhance end-user proficiency.
• Support IT infrastructure projects by performing assigned tasks such as hardware setup or
software installations as directed.
• Adhere to clients cybersecurity policies ensuring secure handling of user data and
compliance with ISO 27001 standards.

Qualification
• Diploma in Information Technology or related field .
• 2-4 years of experience in IT support or helpdesk roles .
• Familiarity with Microsoft 365 and basic system administration preferred .
• CompTIA A certification required; Microsoft 365 Fundamentals certification is a plus .