Senior Operations & Performance Supervisor

Are you the person who makes sure things actually get done If you bring structure to complex operations follow through confidently with senior stakeholders and know how to turn scattered priorities into clear action this could be your next opportunity.

Our client is seeking an experienced Senior Operations & Performance Supervisor to strengthen accountability operational visibility and execution across a professional-services environment.

Why This Opportunity Matters

This role sits at the center of day-to-day operational follow-up. You will help management maintain visibility over priorities deadlines client dependencies and outstanding actions ensuring nothing important falls through the cracks.

Youll have the opportunity to improve workflows strengthen reporting and create greater operational discipline across the firm.

What Youll Own

• Coordinate and follow up on assignments management actions client matters and deadlines.
• Track engagements owners milestones overdue items and next actions.
• Follow up with managers and teams to drive timely closure.
• Identify and escalate delays bottlenecks capacity issues and operational risks.
• Coordinate client follow-up for pending documents approvals and dependencies.
• Support billing and collection follow-up with management.
• Prepare concise weekly/monthly dashboards and exception reports.
• Coordinate operational meetings and track action closure.
• Support remote teams outsourced resources and external experts.
• Improve workflows controls and effective use of operational systems.

Qualifications :

Youll thrive in this role if you have:

• 5 years of relevant experience ideally within the 815 year range.
• A Bachelors degree in business management finance accounting engineering information systems or a related field.
• Experience coordinating multiple teams clients workstreams and deadlines.
• Strong Excel reporting and operational tracking skills.
• Hands-on experience with ERP CRM workflow or task-management systems.
• Experience improving a process workflow dashboard system or control.
• Strong ownership prioritisation follow-through and professional assertiveness.
• The confidence to work with senior management and follow up with experienced professionals.
• Comfort with Microsoft 365 collaboration tools automation and AI-assisted productivity.
• Experience with Odoo Zoho Dynamics SAP Oracle or Salesforce is an advantage.

About You

You are a mature practical and technology-oriented operations professional who can create accountability without unnecessary bureaucracy.

Fluent Arabic and strong working English are required. Candidates based in Oman or willing to relocate to Muscat are welcome to apply.

This is not a pure administration or secretarial role. Were looking for someone with genuine operational ownership who can improve visibility execution and accountability across the organization.

Remote Work :

No

Employment Type :

Full-time