Chargeback & Settlement Specialist

Job Title: Chargeback & Settlement Specialist

Employment type: Contract (On-site)

Contract length: 12 months

Location: Tripoli Libya

PURPOSE OF THE PROJECT

We are seeking an experienced Chargeback & Settlement specialist to partner with our client Bank to provide hands-on onsite support in Libya for a 12-month assignment. The specialist will support the daily management of card disputes chargebacks clearing and settlement activities with a strong focus on accuracy timely case handling reconciliation operational controls and issue resolution.

Core Responsibilities and Accountabilities:

• Manage the end-to-end chargeback and dispute lifecycle including case review evidence validation submission representment pre-arbitration and closure.
• Monitor case deadlines and ensure chargeback actions are completed within applicable payment-scheme timeframes and internal service standards.
• Review transaction data supporting documents and customer claims to determine the correct dispute reason and required action.
• Perform daily clearing and settlement activities for card transactions and verify the accurate movement of funds.
• Reconcile settlement files bank accounts general-ledger entries and scheme reports; investigate and resolve breaks mismatches and aged items.
• Coordinate with Finance Operations Technology Risk Fraud Customer Service merchants processors and other relevant parties to resolve exceptions.
• Monitor fees reversals adjustments reject items and operational losses and escalate material issues promptly.
• Maintain accurate case records reconciliation logs supporting evidence and audit-ready documentation.
• Prepare daily weekly and monthly reporting on dispute volumes recovery outcomes outstanding cases settlement breaks ageing and root causes.
• Identify process gaps and recurring issues recommend practical improvements and support implementation of agreed controls.
• Develop or update operating procedures checklists and process documentation for chargeback and settlement activities.
• Provide knowledge transfer and practical coaching to the client bank team members during the assignment.

Knowledge and Experience:

• 5-8 yearshands-on experience in chargebacks card disputes clearing and settlement within a bank payment processor fintech or card-services environment.
• Practical understanding of issuer and/or acquirer dispute operations and the full card-transaction lifecycle.
• Experience investigating settlement differences and performing financial reconciliations.
• Working knowledge of international card-scheme rules dispute reason codes evidence requirements and processing timelines.
• Ability to interpret transaction files operational reports scheme reports and general-ledger entries.
• Strong attention to detail numerical accuracy ownership and follow-through.
• Proficiency in Microsoft Excel and operational reporting; experience with dispute-management card-processing or reconciliation platforms is an advantage.

Mandatory Skills:

• Bachelors degree in Finance Economics Business Administration Computer Science Information Technology or a related field (Masters preferred).
• Previous experience within Banking Digital Payment & Card solutions or the FinTech industry.
• Regional experience including working in a faced-paced matrix organisation.
• Excellent communication skills in English (written verbal and presentation); Arabic preferred.

Preferred Skills:

• The ability to analyse data troubleshoot payment issues optimize processes and make data-driven decisions.
• Good understanding of payment systems digital platforms system workflows security basics and industry technologies.
• An understanding of regional regulations across financial services or payment networks.