Card Telesales Agent

Job Titles: Cards Telesales Agent

Term: 12 months

Location: Kuwait City Kuwait- Onsite

Division: Cards & Payments/ Retail Banking

Reports to: Team Lead Cards Telesales

Relevant experience:24 years in banking orfinancial services telesales withdirect exposure to credit cardacquisition cross-sell orcontact-centre-basedconsumer sales. Candidateswith a strong first 12 monthsof card-selling experience willalso be considered.

Mandatory requirements:

1. Kuwaiti national (role is reservedunder national workforce priorities)
2. Native/fluent Arabic andprofessional working English bothspoken and written
3. Prior experience selling regulatedfinancial products by phone underscripted recorded quality-assuredconditions
4. Awareness of customer datahandling KYC/CDD and dataprivacy obligations in a bankingcontext
5. Immediately available or 30-daynotice period

PURPOSE OF THE PROJECT
Join a dedicated on-site telesales squad supporting a leading Kuwaiti banks consumer cards business. As aCards Telesales Agent you will convert qualified leads into activated engaged cardholders playing a directvisible role in the banks growth in the local market. You will work with warm pre-screened leads be equippedwith proven scripts and product playbooks and be coached to hit and beat monthly sales targets. This is astrong platform for a Kuwaiti national who wants to build a serious sales career in banking with clearperformance milestones structured coaching and exposure to end-to end cards commercialisation.

Key Activities

1. Outbound & inbound telesales campaigns (55%) Contact pre-screened and preapproved prospectsusing approved lead lists to acquire new credit cardholders with disciplined follow-up cadence.
2. Lead qualification & conversion (20%) Assess customer eligibility needs and fit; position the rightcard proposition; handle objections and secure application completion.
3. Activation & early-usage engagement (10%) Guide newly issued cardholders through activationfirst transaction and digital wallet setup to maximise 30-day active rates.
4. Data capture & CRM hygiene (10%) Log every interaction accurately in the CRM/sales system; keepcustomer records dispositions and pipeline stages clean and current.
5. Compliance & quality (5%) Adhere to approved scripts call-recording rules and QA feedback loopsto ensure every conversation is compliant and customer-first

Core Responsibilities and Accountabilities

• Execute outbound and inbound telesales campaigns for credit card acquisition against monthly salestargets working from bank-provided pre-screened and preapproved lead lists.
• Convert qualified leads into approved issued and activated cards improving lead-to-sale and sale-toactivation conversion rates.
• Apply approved sales scripts product propositions pricing and disclosures to ensure compliant sellingand eliminate mis-selling incidents.
• Prioritise outreach using propensity models next-best-action prompts and lead-scoring signals tomaximise productivity per agent (cards/FTE).
• Educate customers on card features benefits fees rewards and safe usage including digital walletenablement to lift 30-day activation and early spend.
• Maintain accurate customer records call dispositions and follow-up actions in the CRM to protect dataquality and enable downstream analytics and campaign optimisation
• Uphold governance standards call recording QA script adherence and consumer-protection rules to meet internal audit and regulator expectations.

KPIs (indicative)

• New credit cards sold per agent per month
• Lead-to-sale conversion rate on pre-screened / preapproved lead lists
• Card activation rate within 30 days of issuance
• Sales quality / script-adherence score from call monitoring and QA sampling
• Productivity per agent dials connects and cards issued per FTE per month
• Data-quality score on CRM entries (accuracy completeness timeliness)

Knowledge and Experience

Domain expertise

• Consumer credit card acquisition lifecycle: lead application underwriting handoff issuanceactivation early spend
• Familiarity with pre-screened / preapproved sales models and cross-sell (e.g. debit-to-credit ETBreactivation)
• Understanding of KYC CDD and consumer data-handling requirements in a Kuwaiti banking context
  

Sector experience

• Kuwait / GCC retail banking contact-centre or financial-services telesales
• Awareness of local consumer expectations cultural context and Arabic-language selling nuances
  

Tools & platforms

• CRM and telesales dialler systems (category internal system names will be trained on-site)
• Call-recording and QA platforms
• Digital wallet basics (Apple Pay Google Pay Samsung Pay) sufficient to guide a customer throughprovisioning

Soft skills & behaviours

• Confident warm and clear phone manner in both Arabic and English
• Resilience discipline and comfort working to daily/weekly targets
• Team-oriented happy to share whats working learn from peers and take on-the-job coaching
• Bias to action: fast follow-up clean pipeline hygiene ownership of your book of leads
• Ethical customer-first mindset you sell only what genuinely fits the customer

MANDATORY SKILLS**

• Phone-based consultative selling and objection handling in Arabic (professional English also required)
• Scripted compliant selling in a recorded QAd environment
• Accurate CRM and sales-system data entry
• Basic sales performance literacy own your targets conversion rates and productivity metric