أدخل المسمى الوظيفي أو الكلمة الرئيسية

Sales Lead Qualifier

DHL

موقع الوظيفة:

عمّان - الأردن

الراتب شهرياً: لم يتم تقديمه من قبل صاحب العمل

تم النشر: 14 اغسطس 2026 (نُشرت قبل 6 ساعة)

آخر موعد للتقديم: 12 نوفمبر 2026

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

1. JOB PURPOSE

Job Purpose:

The job holder will be responsible for pro-active sourcing of suspects and qualification of all suspects (Sales Leads) from all Channels (Sales Channels Lead Programmes and other relevant sources) allocation of leads to appropriate Sales Channel and subsequent administration monitoring and reporting.

1. PRINCIPAL ACCOUNTABILITIES

Act as an ambassador for DHL always and attend to customer needs in a professional friendly and courteous manner.

Ensure that a high level of professional rapport is developed and maintained with all customers.

Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required.

Qualification of all suspects provided from different sources i.e. Sales Leads Customer Service enquiries Counter customers.

Pro-actively follow up with recipient Account Manager in relevant Business Channel status of prospects and monitor success of conversion into trading business.

Identify suspects through planned pro-active lead sourcing and market intelligence and research activities i.e. Newspapers Internet databases telephone cold calling.

Utilize relevant system/s for logging and monitoring required data and input relevant data into COMET for Pipeline visibility.

Utilizing correct GSP guidelines and agreed revenue criteria allocate prospects to correct Sales Channel (Direct Relationship or Strategic Customer Channel)

Where requested or appropriate send out literature and/or appropriate supplies to prospects (Note: ensuring that Account Manager who receives prospect is made aware of details provided)

Appropriate level of involvement in the management and administration of the Country Sales Lead Incentive Programme i.e. logging of leads pro-active updating of status of leads back to originators

1. SKILLS / QUALIFICATIONS

Problem Solving

Only limited low level problem solving.

Customer Orientation

Is focused on identifying and meeting customer needs. Acts to establish a long-term business partnership with internal and external customers.

Planning and Organizing

Manage the days tasks and duties effectively whilst ensuring that relevant KPI targets are met.

Decision Making

The Lead Qualifier will make decisions within the scope of the position i.e. appropriate allocation of prospect to Business Channels.

Results Orientation

Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and adjusts to achieve results. Focuses self and others to achieve targets aligned with business goals.

Teamwork

Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

Accountability

Acts responsibly. Can be counted on to keep commitments. Complies with DHL expectations policies and procedures. Builds others trust in own professionalism integrity expertise and ability to achieve results.

Communication Skills

Provides both verbal and written information in a timely clear and concise manner. Expresses ideas effectively adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.

Self-Management

Remains calm objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.

Attention to Detail

Is thorough and complete in performing all aspects of the job. Stays focussed on the details of the job no matter how small. Checks and monitors work to ensure accuracy.

Key Reasons: