Merchant Operations Associate

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

As a Merchant Operations Associate you will provide tools and support to help our partners thrive on the Wolt platform while continuously improving operational performance. With this in mind you need to be passionate about account management and able to adapt your tone and approach depending on the type of partner youre working with.

The Merchant Operations Associate main focus is to assist our Merchant partners in maximizing their opportunity for success while implementing the Wolt app & service and offering ongoing day-to-day support. This role combines elements of account management and customer success with a strong focus on building long-term partner relationships.

This is a full-time position.

• Acting as the main point of contact for our tier 3 restaurant partners
• Proactively supporting Wolts restaurant partners to improve performance and operational efficiency.
• Working on key KPIs to improve business operations and create a positive customer experience.
• Collaborating with partners on product assortment and availability.
• Handling restaurant support tickets to ensure an optimal user experience.
• Assisting with marketing campaigns for restaurant partners.
• Supporting restaurant business managers with additional tasks related to working with restaurant and restaurant partners.

• Previous experience in restaurant / account management / customer service - an advantage.
• A self-starter with a strong passion for developing in account management and customer success roles.
• Strong data orientation and proficiency in Excel.
• Technical ability and logical thinking with attention to detail.
• Excellent interpersonal skills and the ability to adapt communication style to different audiences.
• Structured detail-oriented and service-oriented.
• A self-starter with a passion to grow and develop in customer success and account management roles.
• Fluent in Hebrew and English.
• Bachelors degree in Business Administration Economics Industrial Engineering or a related field.

If you are excited about working in a high-growth environment taking ownership and being part of an extremely ambitious team click below to apply and get the conversation going.

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.