B2B Customer Success Manager

We are looking for a proactive and customer-focused Customer Success Manager (CSM) to join our growing this role you will own the post-sales customer journey leading customers from onboarding and implementation through long-term adoption retention and growth. You will serve as a trusted advisor ensuring customers successfully adopt our platform achieve their business goals and maximize the value of our solution while collaborating closely with Sales Product and Support teams.

• Own the end-to-end post-sales customer journey for a portfolio of B2B customers.
• Lead customer onboarding implementation and training to ensure successful product adoption.
• Build trusted relationships with key stakeholders and conduct regular business reviews.
• Drive product adoption customer satisfaction retention and long-term success.
• Proactively identify risks resolve customer challenges and act as the customers advocate.
• Identify expansion opportunities and partner with Sales on upsell and cross-sell initiatives.
• Collaborate with Product and R&D to translate customer feedback into product improvements.

Requirements:

• 2 years of experience in Customer Success Account Management or a customer-facing SaaS role.
• Proven experience leading customer onboarding implementations or product rollouts.
• Strong relationship management communication and presentation skills.
• Ability to manage multiple customers and projects simultaneously.
• Customer-first mindset with strong problem-solving and project management skills.
• Experience working with CRM systems.