Account Manager, Enterprise

Airwallex is the AI-native financial operating system for a real-time intelligent economy. More than 676000 businesses including McLaren Racing Qantas SHEIN and TikTok use us directly or through our platform partners to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. Were the regulated backbone behind global payments: not by accident but by design. A decade plus 85 licenses and a financial infrastructure spanning North America Europe the Middle East and Asia-Pacific.

Were co-headquartered in San Francisco and Singapore with more than 2300 people across 27 offices. We hire builders with founder-level energy people who move fast with good judgment dig in with real curiosity and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

About the team

The Enterprise Business team at Airwallex helps ambitious businesses operate globally by providing the financial infrastructure they need to manage payments money movement and related financial operations. The Account Management team works strategically to maximise the enterprise customer-Airwallex partnership by building trust identifying and driving new revenue streams and ensuring operational success. You will work alongside Leadership Solutions Engineering Product Operations Legal GTM Partnerships Customer Success Finance and Revenue Strategy & Operations.

This is a unique opportunity to join a small high-impact Airwallex team based in our Tel Aviv office working onsite four-five days a week.

What youll do

As an Account Manager on the Enterprise team you will manage a portfolio of strategic enterprise customers and help them maximise the value they get from Airwallex. Youll take a consultative approach building trusted relationships across commercial finance operations product and technology stakeholders while identifying opportunities to increase adoption retain customers and expand their use of Airwallexs products and markets. You will combine strategic account planning with hands-on ownership of upsells escalations onboarding and complex customer initiatives across the implementation API activation and growth phases. This is a quota-carrying commercial role based in Tel Aviv.

Responsibilities

• Grow gross profit from existing customer accounts manage operational success and pursue upsell and cross-sell opportunities across Airwallexs product suite

• Build and execute strategic account plans including customer objectives stakeholder maps risks renewal plans and 12- to 18-month growth opportunities

• Lead renewals commercial negotiations and expansion opportunities using data and customer insight to improve retention and drive net revenue retention

• Build trusted relationships with senior customer stakeholders and run effective business reviews that demonstrate value address risks and align on future priorities

• Project manage complex customer initiatives across several technical and non-technical domains coordinating Sales Product Solutions Engineering Operations KYC and Onboarding Legal and Customer Success

• Be proactive in identifying and solving client challenges before they become risks

• Maintain accurate CRM records opportunity tracking and forecasts and report weekly and monthly performance against KPIs metrics and targets

• Ensure the best possible customer experience throughout onboarding and beyond

Who you are

Were looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have but theyre not mandatory.

Minimum qualifications:

• Fluent written and spoken English and Hebrew

• 5 to 6 years of experience managing complex technology sales or account management from small to enterprise accounts

• A proven track record of retaining and growing existing accounts through renewals upsell cross-sell or other expansion motions

• Experience managing multi-stakeholder customer relationships including engagement with senior commercial finance operations product or technology leaders

• Strong commercial communication and negotiation skills with the ability to simplify complex topics for others and build trusted relationships internally and externally

• Experience working cross-functionally to resolve customer issues manage escalations and deliver complex onboarding implementation or post-go-live initiatives

• Technically minded with prior experience in API sales or account management for a similar organisation

• Strong data analysis skills with the ability to draw insight from account and performance data to inform decisions

Preferred qualifications:

• Experience in fintech payments financial services B2B SaaS or another technology environment with complex products

• Experience developing strategic account plans leading QBRs or executive business reviews and building relationships with C-level stakeholders

• A data-driven approach to account health forecasting renewal planning and commercial prioritisation with strong CRM discipline

• Curiosity resilience and an entrepreneurial mindset with the ability to adapt to evolving priorities and proactively solve complex customer problems.

To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @ email address. Please apply only through or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We dont regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.

Required Experience:

IC