Sr. ServiceNow Developer

Job Description:

In this position you will play a key role in implementing configuring and maintaining the ServiceNow platform driving business process automation and delivering seamless IT services management solutions to improve efficiency across various business functions.

Key Responsibilities:

• Participate in the full ServiceNow implementation lifecycle including requirement gathering solution design configuration testing and deployment.

• Design and configure ServiceNow modules such as ITSM (Incident Problem Change Management) ITOM HRSD and others based on business needs.

• Develop integrations between ServiceNow and other enterprise systems using REST SOAP and other relevant technologies.

• Implement workflows business rules and automation to streamline processes and improve user experience.

• Work closely with IT teams business stakeholders and other ServiceNow professionals to align solutions with organizational goals.

• Provide post-implementation support troubleshooting and maintenance of the ServiceNow platform.

• Create and maintain comprehensive documentation for processes configurations and solutions. Ensure that best practices and ITIL frameworks are followed.

• Assist with upgrades patches and new releases to ensure platform stability and enhancement of functionality.

• Provide training and support to end users and junior team members as needed.

Required:

• Proven experience in working with ServiceNow (Developer Consultant or Administrator roles).

• Strong knowledge of ITSM processes such as Incident Problem Change and Knowledge Management.

• Familiarity with ServiceNow modules like HRSD ITOM Virtual Agent Application Portfolio Management (APM) etc.

• Expertise in ServiceNow scripting (e.g. Business Rules Script Includes UI Actions etc.).

• Experience in developing ServiceNow integrations using REST SOAP Web Services and other integration techniques.

• Solid understanding of ITIL best practices.

• Experience in working with Agile methodologies.

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