Service Support Analyst

QUALIFICATIONS EXPERIENCE AND COMPETENCIES

Bachelors degree in Information Technology or a related field
1 years of experience in IT customer support
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Ability to manage multiple projects and priorities simultaneously
The role is customerfacing and requires a strong customer service orientation. The ideal candidate will have a good working knowledge of IT customer support and experience in supporting XML Java J2EE Web based application and Database platform.

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit programm.

Job Purpose: In this entrylevel role you will provide exceptional technical support to our users. Youll diagnose and troubleshoot hardware and software issues with a strong emphasis on network troubleshooting while also assisting with maintaining and monitoring our critical IT infrastructure. Your strong communication skills will be essential as you ensure our users have the tools and resources they need to be productive.

• Network troubleshooting experience You will diagnose and resolve a wide range of userreported network connectivity and performance issues.
• Deliver exceptional customer service by leveraging effective communication and problemsolving skills.
• Maintain meticulous documentation of hardware and software issues repairs and installations.
• Assist with user onboarding and provide clear concise training on IT systems and procedures.
• Monitor and test IT asset performance generate comprehensive reports and identify areas for improvement.
• Participate in the development of longterm IT hardware strategies and capacity planning initiatives.
• Analyze computer products support the procurement process and stay current on emerging technologies.
• Collaborate effectively with internal and external teams (including vendors) to resolve complex IT issues.
• Perform data analysis and reporting.
• Maintain and update IT documentation according to established standards.
• Provide technical guidance and support to colleagues fostering a collaborative work environment.

• Bachelors degree in Information Technology Computer Science Communications Engineering or a related field (or equivalent experience).
• 12 years of experience in a technical support role (e.g. Technical Support Engineer Desktop Support Engineer IT Help Desk Technician).
• A certification in Cisco (CCNA).
• Very good English language skills are required.
• Strong analytical and problemsolving skills.
• Demonstrated proficiency in written and verbal communication with a focus on clarity accuracy and professionalism.
• Active listening and questioning skills to effectively understand user needs.
• Meticulous attention to detail and a commitment to accuracy.
• Ability to work independently and as part of a collaborative team.