Senior Account Manager

Potential HR is hiring on behalf of its client a digital marketing agency for a Senior Account Manager to manage key client accounts lead the Account Executive team and oversee the successful delivery of digital marketing projects.

The role is responsible for translating clients business objectives into effective digital strategies coordinating delivery across performance marketing media buying SEO content and creative teams and driving client satisfaction retention and account growth.

• Lead guide and support a team of Account Executives ensuring clear task delegation and effective performance.
• Manage day-to-day relationships with key clients and act as the main point of contact throughout the project lifecycle.
• Understand clients business objectives and translate them into clear digital marketing strategies deliverables and performance targets.
• Manage digital projects from initial briefing and planning through execution reporting and final delivery.
• Define project scope requirements timelines budgets and resource needs.
• Coordinate with performance marketing media buying SEO content creative and technical teams to ensure integrated delivery.
• Monitor campaign performance across platforms including Meta Ads Google Ads Snapchat Ads and GA4.
• Review key performance indicators such as ROAS conversions cost per acquisition lead quality and campaign efficiency.
• Prepare and present weekly and monthly performance reports insights and recommendations to clients.
• Ensure projects are delivered on time within the agreed scope and according to quality standards.
• Identify upselling and cross-selling opportunities within existing client accounts.
• Prepare and maintain project documentation requirement specifications risk logs and progress updates.
• Manage client expectations and negotiate project scope deliverables and proposed solutions when required.
• Identify potential project risks delivery issues or performance gaps and take proactive corrective action.
• Build strong long-term client relationships that support satisfaction retention and account growth.
• Identify opportunities to improve processes campaign performance and the overall client experience.

• Bachelors degree in Marketing Business Administration Communications or a related field.
• 3 years of experience in digital account management including responsibility for managing key client accounts.
• Previous experience within a digital marketing agency is mandatory.
• Previous experience as a Senior Account Manager or in a team leadership capacity is highly preferred.
• Strong understanding of performance marketing media buying SEO and digital campaign management.
• Solid knowledge of performance metrics including ROAS conversions acquisition costs and campaign profitability.
• Hands-on experience working with platforms and dashboards such as Meta Ads Manager Google Ads GA4 and Snapchat Ads is preferred.
• Experience managing multiple client accounts projects deadlines and internal stakeholders simultaneously.
• Proficiency in CRM systems project management platforms and reporting tools.
• Strong client relationship management negotiation presentation and problem-solving skills.
• Excellent written and verbal communication skills in both English and Arabic.
• Strong organizational time-management and team leadership capabilities.
• Ability to work under pressure and respond proactively to changing client and project requirements.

• 5 Working Days (Sun-Thu)
• 2 Days off
• 9 Working Hours (9:00AM : 6:00PM)
• Location: Head office Maadi Cairo
• Working Model: On-Site