Principal Success Services Engineer - EBS Apps Developer
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ملخص الوظيفة
As a member of the Support organization your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated an EBS Apps Developer you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown) critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis you will be expected to work with very limited guidance from management. Further the EBS Apps Developer is sought by customers and Oracle employees to provide expert technical contributor individually and as a team member providing direction and mentoring to others. Work is non-routine and very complex involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing a demonstrated ability to work with customers on an independent basis with exceptional communication skills while consistently achieving the absolute highest levels of customer satisfaction. A Bachelor*s degree in Computer Science Engineering or equivalent experience 8 years related experience prior to taking this addition experience with Oracle*s core products applications and tools.As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification professional references education verification and professional qualifications and memberships (if applicable).
Career Level - IC4
Responsibilities
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المهارات المطلوبة
- إدارة مشاريع تكنولوجيا المعلومات
- ABAP
- إدارة مخاطر الشركات
- البنية التحتية
- مبيعات مصرفية
- المستشفى
عن الشركة
Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers—including 100 of the Fortune 100—representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 gl ... اعرض المزيد
