Operations Manager

About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.

What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

So what does an Operations Manager really do

Think of yourself as a leader and the master of your department so not just anyone is qualified for this role!

Here at TaskUs we make sure we get the best of the best after all we are a ridiculously good company so we make sure our employees are top notch. Come on now we need your full attention because its time to imagine what its like being an Operations Manager.

Imagine yourself going to work with one thing on your mind: client satisfaction. As you tackle your new tasks for the day you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients.

As you look at your tasks for the day you know that as an Operations Manager you need to constantly touch base with your Team Leaders. This includes not just your employees but also reviewing the data of their KPIs (AHT CSAT Service Levels). You must also coordinate with other departments because TaskUs as a whole is dependent on operations it is the heart of the business. You need to be able to solve problems especially with the struggle of moving one person from one campaign to another.

As Operations Manager you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader you must also gain the trust and respect of your employees because lets face it how can you lead when people dont believe you You need to be able to reach out to them drop by their workstations have short chitchats and make them feel important. You need to be able to identify their strengths and weaknesses take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way you are able to manage relationships better and develop people at the same time.

Do you have what it takes to become an Operations Manager

Requirements:

• Someone who already has the skills to even call themselves a Manager! In other words someone who has at least three years of related working experience preferably someone who already knows how the system works specializing in a customer experience operations and management.
• Someone whos responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others like teammates and clients. We need someone who can multitask and work in a fastpaced environment. Someone who can lead and is great in analyzing situations and data.
• Fluent in English
• Good to have but not required: fluent in Spanish

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

Manager