Network Account Manager

NAM (Network Account Manager)

Job Purpose

The Network Account Manager is responsible for proactively addressing and managing customer needs in coordination with all relevant stakeholders in a highly responsive manner.

He/ She must be able to identify root causes and coordinate Pfizer actions for resolution using new and previously developed tools.

The role is responsible for maximizing access to Pfizer portfolio within the allocated key accounts/customers/territory in alignment with commercial objectives and activities to build customer good will and gain understanding and awareness of Pfizer Brands concept in Egypt.

Responsible for identifying business opportunities and following up directly with the major customers involved.

Manage Pfizer Portfolios communicating with all stakeholders from different departments to secure Portfolios growth.

Key Accountabilities

• Ensure the development of a customer focused organization - Put the customer at the center of what we do. Proactively anticipate and create customer needs in close coordination with all internal stakeholders (marketing medical Access ....)
• Customer Management & Partnerships
• Establish maintain and leverage quality relationships with current and emerging customers.
• Recommend and build partnerships in areas that will help Pfizer to obtain greater market access.
• Identify Strategic Key Core and Foundation accounts based on Segmentation and Prioritization for each account.
• Stakeholders engagement and develop strategic projects to enrich Pfizer Portfolio uptake and drive new recommendations.
• Liaise internally with all stakeholders from supply Tender and other functions for ensuring Portfolios growth and enhancement.

Customer Records / Information to Support Decision Making

• Have complete understanding of Accounts Decision-Making Process and Decision-Making People.
• Maintain an up-to-date detail and map of formal / informal decision makers and decision-making process for each allocated account Update the information/map quarterly.
• Partner with Pfizer stakeholders to leverage activities and investment.
• Maintain Customer record documents: (Current / potential/ emerging junior partners) e-mail addresses mobiles business figures and logistics in the Visiting List.
• Record performance delivery monthly against the Annual Customer Partnership Plan and report impact quarterly.
• Be completely informed and educated on the Institutional framework priorities challenges policy and procedure change of each relevant institution. Report and coordinate Pfizer-PBG response accordingly.

Enlisting and Product availability

• Responsible for Pfizer Portfolio Product Enlisting activity Innovative Assets - in the target Accounts.
• Collect and maintain robust Data for target accounts/territory
• Consumption of Pfizer Portfolio products by month.
• Sharing Stock levels report monthly basis.
• Competitive information on prices consumption activity and investment.
• Share quarterly reports with all stakeholders and perform inventory management with the data.
• Ensuring timely Purchase Orders from Institutes.
• Proactively coordinating with concerned department on maintaining required inventory.
• Monitor products shelf life proactively.

• Coordinate deliveries against PO from the supply point in line with requested delivery date and inventory at the customer end. Influence and always align the PO dates with customer to ensure product availability.
• Work with Marketing team to synchronize all Marketing activities per account.
• Build and track Annual Strategic Objectives for allocated customers/accounts.

Track Progress

• Report Progress Monthly /quarterly/Annually.
• Build and track Annual Business/Sales Objectives.
• Account level target achievements.
• Report progress quarterly
• Coordinate the different sales activities and programs inside certain account among different team members.
• sales management on customer requests response to promotions and product access.
• Support the development and implementation of customer management tools e.g. Targeting Key Account Management
• Produce a weekly pre-call plan and report visits and other activities

Job Specific technical/Functional/Professional Competencies:

• Knowledge of the Pharmaceutical industry and Healthcare environment.
• Strong interpersonal skills with in-depth understanding of customer management motivation needs and building partnerships.
• Must be able to demonstrate competence in influencing a broad range of stakeholders through credible clear and logical communication.

• Commercially astute with strong business acumen. Ability to identify and capture sales Opportunities.
• Comfortable with risk taking and risk management.
• Ability to make strategic decisions and propose innovative solutions
• Change Leadership -Strong problem solving and stakeholder management skills
• Strong Negotiation skills internal and external ability to exercise informal influence
• Computer literate: Excel spreadsheets PowerPoint Word

Experience and Knowledge

• 5 years of Experience.
• Solid/strong performance for the past year as per company indicators.
• Solid accomplishment of Key account is must.
• Pfizer Therapeutic areas experience is a plus.
• Strong Communication skills. Proficiency in written spoken English and presentation skills are highly required.
• Demonstrated team player/dedicated to building a team culture that values recognizes and generates high performance supports innovation and challenges the status quo.

GJL70

Worker Type:

Regular

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.