Linehaul Program Officer, Linehaul

Linehaul team in Egypt is currently handling All LHs between all FCs SCs FM AMZL VF sites FM pickups fleet & people transportation. For all previously mentioned categories the team is acting as the main & only point of connection between internal & external customers.
A Linehaul program officer provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions.
An ideal candidate should have high vendor & stakeholder management skills to be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time.
The candidate should have the intermediate understanding of Logistics different miles and should be able to communicate clearly in the written and oral form.
A Linehaul Program Officer must possess a proactive mindset to identify and implement process improvements demonstrating the drive and persistence to see initiatives through to completion.
The role demands steady and sustained integrity and ethical conduct in managing all aspects of linehaul operations including daily operational management financial oversight network planning scheduling and carrier relations.
The ideal candidate will demonstrate impartial judgment making decisions based on objective data and business requirements rather than personal preferences or relationships while maintaining the highest standards of professional ethics to ensure optimal network efficiency and cost-effectiveness.

Key job responsibilities
Responsibilities include but are not limited to:
- Communication with external customers (Carriers Vendors/Suppliers) and internal customers (Last Mile Sort Centers First Mile Retail Fulfillment Centers Seller Flex Vendor Flex Speed Finance Procurement NOC)
- Ability to pull data from numerous databases (using Excel SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
- Develop and/or understand performance metrics to assist with driving business results.
- Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by LH team.
- Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
- Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
- Work within various time constraints to meet critical business needs while measuring and identifying activities performed.
- Excellent communication both verbal and written as one may be required to create a narrative outlining weekly findings (bridges) and the variances to goals and present these finding in a review forum.
- Providing real-time customer experience by working in a 24*7 operating environment.

- 1 years of Microsoft Office products and applications experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Work 40 hours/week and overtime as required

- High school or equivalent

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