Head Of Operations

About 3Sixty

3Sixty is a US based company offering a range of products and services to dental professionals. As our volumes grow we are strengthening operational leadership with a senior operations manager role.

Role Summary

We are hiring a Dental Lab Operations Manager to run the daily performance of our digital dental lab operations and to own case delivery SLAs end-to-end. This role is responsible for throughput backlog quality staffing and execution disciplineensuring every case moves smoothly from intake to final delivery.

This is a hands-on leadership role based in Cairo working closely with leadership and cross-functional teams to maintain high standards while scaling output.

Key Responsibilities

• Own end-to-end case flow: intake planning/design review/QC delivery
  
• Ensure SLA / turnaround targets are met across all case types
  
• Monitor backlog and capacity; take action early to prevent delays
  
• Resolve delivery risks and operational bottlenecks quickly
  

2) Team Leadership & Performance

• Lead and develop managers/team leads across design and planning
  
• Set clear expectations daily/weekly targets and accountability rhythms
  
• Run performance reviews and coaching plans; build bench strength and succession
  
• Build an environment where people feel supported clear on priorities and accountable
  

3) Quality Management

• Drive consistent quality through structured review processes and clear standards
  
• Reduce rework and remakes by addressing root causes (training gaps unclear inputs workflow issues)
  
• Partner with quality/training to improve adherence to protocols
  

4) Workforce Planning & Operations Control

• Manage staffing scheduling shift planning and workload allocation
  
• Track operational KPIs (delivery output rework utilization attendance) and report them clearly
  
• Build simple repeatable operating routines (daily huddles weekly reviews escalation paths)
  

5) Process Improvement

• Identify friction points and implement improvements that reduce cycle time and errors
  
• Standardize workflows where neededwithout slowing the business
  

Work with other stakeholders to improve efficiency and clarity

ualifications

• 7 years in operations leadership (dental clinics dental labs service delivery production or high-volume design environments)
  
• Proven experience managing large teams with team leads/managers
  
• Strong command of KPI-based management and daily execution systems
  
• High ownership strong judgment and calm under pressure
  
• Excellent communication with both technical teams and non-technical stakeholders
  
• Arabic required; English working proficiency preferred
  

Preferred

• Background experience in the dental industry.
  
• Familiarity with continuous improvement practice