Receive and process customer orders inquiries and/or complaints covering items or products ordered. Maintain an ongoing relationship with select customers and sales staff. Use knowledge of products product availability sales territories and individual customers to provide a key communications link to the customer. Typically requires analysis judgment and sensitivity to customer needs as well as demonstration of high-level product and process knowledge.
Customer Service Specialist Cairo Egypt
At IFF we bring science and creativity together to create what matters. We are looking for a Customer Service Specialist to join our team in 6th of October City Cairo supporting our regional operations and ensuring an excellent customer experience.
What youll make a difference on
Manage customer orders (domestic export and consignment) in full compliance with SOX policies: order entry confirmation invoicing and follow-up until delivery including documentation and issue resolution
Ensure achievement of On-Time Performance (OTP) targets for your scope
Maintain accurate and timely LOR (Late Order Report) entries for delayed orders
Coordinate customer complaints and escalations with internal stakeholders ensuring prompt communication and resolution
Respond to customer inquiries in a timely and accurate manner
Build strong relationships with both internal teams and external partners
Ensure smooth logistics operations including daily delivery follow-up with 3PL/4PL providers
Support continuous improvement initiatives and contribute to order management process optimization
Manage disputes (credit notes debit notes returns) and follow approval workflows in systems (e.g. PR1)
Ensure full compliance with internal and external audit requirements (FSSC 22000 SOX governmental regulations)
Why you are the right fit
Bachelors degree (preferred in Business Foreign Trade or related fields)
23 years of experience in Customer Service or Supply Chain
Good knowledge of domestic and international trade processes
Proficiency in SAP and MS Office tools
Strong communication and follow-up skills with internal and external stakeholders
Fluency in business French and English.
Ability to work in a cross-cultural environment
How you stand out
Knowledge of Incoterms and international payment terms
Familiarity with Letter of Credit (LC) processes
Experience in compliance-driven environments
Strong problem-solving mindset and customer-oriented approach
Ability to manage multiple priorities with accuracy and attention to detail
Why join IFF
At IFF you will join a global leader in taste scent and nutrition where innovation meets purpose. From your first day you will:
Be part of a diverse and collaborative environment
Work on international operations with exposure to global stakeholders
Benefit from continuous learning opportunities (technical compliance and functional training)
Contribute to a company committed to quality safety and sustainability
We are a global leader in taste scent and nutrition offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity national origin race age sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion gender identity & expression sexual orientation or disability.
Job SummaryReceive and process customer orders inquiries and/or complaints covering items or products ordered. Maintain an ongoing relationship with select customers and sales staff. Use knowledge of products product availability sales territories and individual customers to provide a key communicat...
Job Summary
Receive and process customer orders inquiries and/or complaints covering items or products ordered. Maintain an ongoing relationship with select customers and sales staff. Use knowledge of products product availability sales territories and individual customers to provide a key communications link to the customer. Typically requires analysis judgment and sensitivity to customer needs as well as demonstration of high-level product and process knowledge.
Customer Service Specialist Cairo Egypt
At IFF we bring science and creativity together to create what matters. We are looking for a Customer Service Specialist to join our team in 6th of October City Cairo supporting our regional operations and ensuring an excellent customer experience.
What youll make a difference on
Manage customer orders (domestic export and consignment) in full compliance with SOX policies: order entry confirmation invoicing and follow-up until delivery including documentation and issue resolution
Ensure achievement of On-Time Performance (OTP) targets for your scope
Maintain accurate and timely LOR (Late Order Report) entries for delayed orders
Coordinate customer complaints and escalations with internal stakeholders ensuring prompt communication and resolution
Respond to customer inquiries in a timely and accurate manner
Build strong relationships with both internal teams and external partners
Ensure smooth logistics operations including daily delivery follow-up with 3PL/4PL providers
Support continuous improvement initiatives and contribute to order management process optimization
Manage disputes (credit notes debit notes returns) and follow approval workflows in systems (e.g. PR1)
Ensure full compliance with internal and external audit requirements (FSSC 22000 SOX governmental regulations)
Why you are the right fit
Bachelors degree (preferred in Business Foreign Trade or related fields)
23 years of experience in Customer Service or Supply Chain
Good knowledge of domestic and international trade processes
Proficiency in SAP and MS Office tools
Strong communication and follow-up skills with internal and external stakeholders
Fluency in business French and English.
Ability to work in a cross-cultural environment
How you stand out
Knowledge of Incoterms and international payment terms
Familiarity with Letter of Credit (LC) processes
Experience in compliance-driven environments
Strong problem-solving mindset and customer-oriented approach
Ability to manage multiple priorities with accuracy and attention to detail
Why join IFF
At IFF you will join a global leader in taste scent and nutrition where innovation meets purpose. From your first day you will:
Be part of a diverse and collaborative environment
Work on international operations with exposure to global stakeholders
Benefit from continuous learning opportunities (technical compliance and functional training)
Contribute to a company committed to quality safety and sustainability
We are a global leader in taste scent and nutrition offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity national origin race age sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion gender identity & expression sexual orientation or disability.
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