Customer Experience Coordinator 12 Months Contract

The Role:

Informa Markets Egypt is seeking a proactive and dynamic Customer Experience Coordinator to lead VIP and hosted buyer acquisition initiatives and oversee the of major events. This role spans multiple industriesincluding Food & Nutrition Pharmaceutical Agriculture and Automotiveensuring that each event delivers an exceptional experience and contributes to business growth.

Key Responsibilities:

• VIP & Hosted Buyer Acquisition:
  • Develop and implement targeted strategies to attract and secure VIP clients and hosted buyers.
  • Build and nurture longterm relationships with highprofile attendees and industry influencers.
• Event Coordination & Oversight:
  • Collaborate with crossfunctional teams (marketing sales and operations) to plan execute and evaluate events.
  • Manage logistics including venue selection travel arrangements hospitality and onsite support tailored to VIP needs.
  • Ensure adherence to highquality standards and seamless integration of customer experience initiatives across events.
• Communication & Relationship Management:
  • Serve as the primary point of contact for VIP attendees before during and after events.
  • Address inquiries manage expectations and resolve issues promptly to guarantee a superior customer experience.
• Performance Monitoring & Reporting:
  • Track and analyze event metrics and customer feedback to measure success and identify improvement opportunities.
  • Assist in budget management and report on acquisition ROI and event performance.
• Market & Industry Insight:
  • Stay informed about industry trends competitor activities and emerging technologies to continually refine customer engagement strategies.

Qualifications :

• Education:
  • Bachelors degree in Business Marketing Event Management or a related field.
• Experience:
  • 23 years of experience in event management customer experience or a related role.
  • Demonstrated success in VIP relationship management and hosted buyer acquisition.
• Skills:
  • Excellent communication and interpersonal skills with fluency in both English and Arabic.
  • Strong organizational skills with the ability to manage multiple projects simultaneously.
  • Proficiency in event management software and CRM systems.
  • Analytical mindset with the ability to interpret customer data and event metrics.
• Personal Attributes:
  • Customercentric with a keen eye for detail.
  • Proactive selfmotivated and capable of working independently as well as collaboratively in a fastpaced environment.
  • Adaptable and strategic with excellent problemsolving capabilities.

Additional Information :

We work hard to make sure Life at Informa is rewarding supportive and enjoyable for everyone. Heres some of what you can expect when you join us. But dont just take our word for it see what our colleagues have to say at

Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application.

At Informa youll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses including all of those protected by law. Ask us or see our website for full information.

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Remote Work :

No

Employment Type :

Fulltime