أدخل المسمى الوظيفي أو الكلمة الرئيسية

Application Support Engineer

Reference Agency

موقع الوظيفة:

القاهرة - مصر

الراتب شهرياً: لم يتم تقديمه من قبل صاحب العمل

الخبرة المطلوبة: 4-5سنوات

تم النشر: 7 يونيو 2026 (نُشرت منذ أكثر من 30 يومًا)

آخر موعد للتقديم: 4 سبتمبر 2026

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Our client is a software house and looking to hire An Application Support Engineer is the senior app-layer troubleshooter. They work from APM data logs database queries configuration files and architecture documentation to find the cause of application-side incidents resolving whats in configuration/data/integration and handing confirmed bugs to R&D with surgical precision. They also build migrations and integrations (their own code not product source). The precision layer between client experience and engineering.

What You Own:

Application-layer incident triage: logs APM data request tracing root cause identification.
Resolve configuration data and integration issues directly. Escalate confirmed bugs to R&D with reproduction steps logs environment context and hypothesis.
Database operations across MS SQL Server MongoDB PostgreSQL: non-trivial queries schema reading data corrections migrations.
Build migration interfaces from client legacy systems into IN3 applications (source analysis transformation logic target mapping validation cut over).
Design and manage production integrations with third-party systems (endpoints data mapping error handling monitoring).
Application architecture literacy across the full portfolio trace features to services endpoints and data flows.
Occasional on-call for app-layer Severity A scheduled mid-night windows for migrations/releases.

Requirements

What You Bring:

35 years in application support integration engineering L3 technical account management or dev-to-support career path.
Mid-level software development skills: can write integration code migration scripts and automation utilities.
Database depth: MS SQL Server MongoDB PostgreSQL. Non-trivial SQL queries schema reading data investigation.
Application architecture literacy: multi-service systems service-to-service integration request flows.
APM tool experience (New Relic Datadog AppDynamics Dynatrace) for real production investigation.
At least one migration or integration personally built in production.
Clean R&D handoff discipline bug reports engineers accept and act on.
ArabicEnglish bilingual at professional level (verified mid-call).
Sees the role as a destination not a stepping stone into R&D.