Account Advisor OSU

Who are we

Since launching in Kuwait in 2004 talabat the leading on-demand food and Q-commerce app for everyday deliveries has been offering convenience and reliability to its customers. talabats local roots run deep offering a real understanding of the needs of the communities we serve in eight countries across the region. 

We harness innovative technology and knowledge to simplify everyday life for our customers optimize operations for our restaurants and local shops  and provide our riders with reliable earning opportunities daily. 

At talabat we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.      

Role Summary

Overall responsibilities are to handle and resolve all customer complaint types in a professional efficient and effective manner to ensure customer satisfaction and loyalty.

Whats On Your Plate

• Handle all complaint cases received from different channels such as; late missing wrong payment refund offers and canceled orders agents demeanor (LOB centers) and technical issues.

• Handle all complaint cases related to vendors such as driver attitude delayed delivery missing items and food quality. 

• Register all complaints in the system and maintain accurate TAT based on SOP escalation business rules.

• Consistent complaint follow-up with customers to ensure full resolution of their cases.    

• Communicate vigorously with different internal and external channels to ensure complete resolution (LOB centers/ vendors).   

• Comply with Talabats standard guidelines and processes in relation to service recovery (compensation matrix and authority).   

What Did We Order

• University graduate.

• 1-2 years of experience in Call Center Chat Outbound or similar fields in E-commerce Telecommunications Hotel Management or Customer Service.

• Strong customer service skills (communication and complaint handling.

• Competent in MS Office (Word Excel PowerPoint).

• Solid knowledge of Talabats products services SOPs and systems.

• Positive demeanor multitasking skills and strong interpersonal abilities.

Remote Work :

No

Employment Type :

Contract