Operations Manager

DUTIES AND RESPONSIBILITIES:

• The main point of contact with the clients management for operational issues.
• Managing integration and transition of projects and people.
• Data integrity management analysis and MIS management.
• Service Provider relationship management negotiation and internal process flow management.
• Service provider service auditing and constant improvement.
• Develop and maintain products services and pricing.
• Partner with cross-functional support teams in improving the tools and systems.
• Collaborate with all relevant stockholders to ensure seamless business execution and uphold company values.
• Client onboarding and workflow management.
• Marketing plans and campaigns coordination.
• Client newsletters and promotions.
• Perform quality controls and monitor production KPIs.
• Management of CRM data flow and quality assurance
• Lead in identifying and implementing operational efficiency. This includes development management and expansion of teams and systems.
• Responsible for correct procedures and processes training improvement of resource management and developing KPIs for reporting.

Educational Skills and Experience:

1. Bachelors degree preferably in business
2. 6-10 years in product development vendor management and operations management role

Qualifications:

1. Ability to communicate with clients partners and colleagues at a senior level.
2. Excellent presentation skills.