Application Support Specialist

Job Title: Application Support Specialist

Job Summary

Our client is seeking an highly skilled and experienced Application Support Specialist to join our clients team onsite in Bahrain. The ideal candidate will have a strong background in application maintenance troubleshooting and deployment with specific expertise in our core technologies.

Key Responsibilities:

- Application Monitoring & Troubleshooting:

- Proactively monitor application performance and stability identifying and resolving issues swiftly to minimize downtime.

- Perform in-depth log analysis across multiple systems to identify root causes and responsible systems for incidents errors and performance degradation.

- Utilize Correlation IDs and timestamps to trace transaction flows across microservices and integration layers.

- Patch Management and Deployment:

- Plan test and execute regular patch deployments for core banking applications (T24) and underlying infrastructure components (MS SQL Kubernetes).

- Coordinate with vendors and internal teams to obtain validate and schedule necessary application and security patches.

- Core Banking System Support:

- Provide expert support and maintenance for the T24 Core Banking System including environment management end-of-day/start-of-day procedures and troubleshooting specific module issues.

- Understand core banking processes and data flows to better support business users.

- Infrastructure & Deployment:

- Manage and support application deployments utilizing Kubernetes containers and orchestration.

- Maintain and optimize application databases running on MS SQL Server.

- Support applications built with the Flutter framework.

- Integration and Cloud Support:

- Support and troubleshoot integrations managed through Oracle Integration Cloud (OIC) ensuring reliable data exchange between systems.

- Security & Access Management:

- Administer and maintain secure remote server and access management systems (e.g. VPNs jump servers access control lists).

- Ensure all support activities adhere to established security and compliance standards.

Requirements

-Bachelors degree in Computer Science Information Technology or a related field.

- Minimum of 3-5 years of experience in an application support or IT operations role with proven experience in patch management and log aggregation/analysis tools (e.g. ELK Stack Splunk).

- Technical Skills (Must-Have):

- Proven experience supporting and troubleshooting the T24 Core Banking System.

- Solid understanding and practical experience with Kubernetes for containerized application deployment and management.

- Expertise in MS SQL Server including writing complex queries performance tuning and database maintenance.

- Experience with application development and/or support using the Flutter framework.

- Familiarity with Oracle Integration Cloud (OIC) for monitoring and supporting enterprise integrations.

- Soft Skills:

- Exceptional analytical and diagnostic skills for troubleshooting complex multi-system failures using log data.

- Strong verbal and written communication skills in English.

- Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications

- Certifications related to Kubernetes (e.g. CKA CKAD) Microsoft SQL or Oracle Cloud.

- Experience in the financial services or banking sector in the GCC region.

- Proficiency in Arabic is a plus.